Privacy Policy

We are dedicated to safeguarding your personal data and respecting your privacy. Our updated privacy notices reflect strengthened rights concerning your personal data and the legal grounds for its usage.

Our Commitment:

Data Security: We prioritize keeping your data safe. We retain it only as long as necessary and dispose of it securely. When required by law to share data with other organizations, we do so securely and only share what’s necessary. Any reports published for government initiatives are anonymous.

Giving You Control: You have the authority to decide how we contact you for offers, services, or information. It’s easy to update your details through Online Banking, our mobile app, phone, or branches.

Transparent Use of Data: We use your data to process transactions securely, personalize your experience, and develop new services. We are transparent about how and why we use your data and provide privacy notices for your reference.

Essential Sharing: Sharing some personal data enables us to provide secure services. For instance, it helps us quickly detect and notify you of potential fraud on your account.

About DIFC Data Protection:

The DIFC Data Protection empowers you with new and strengthened rights:

Right to Access: You can inquire about the processing of your data and request an electronic copy.

Right to Restrict Processing: You can ask us to limit our use of your data in certain circumstances.

Right to Rectification: You can request corrections to inaccurate data.

Right to Be Forgotten: You can ask for erasure of your data in certain situations.

Right to Data Portability: You can request a copy of your data in a commonly used electronic format for transfer.

Right to Object to Automated Decision-Making: You can request avoidance of automated decisions with significant legal effects.

Right to Lodge a Complaint: You can file complaints with your local data protection authority.

About Our Privacy Notices: We may update and add new privacy notices in the future. We recommend checking this page occasionally to stay informed of any changes.